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Our default nameservers are:
ns1.host25cent.com and ns2.host25cent.com.Use IMAP/SMTP with server
mail.yourdomain.com (SSL ports 993/465).Yes, upon request via support ticket after identity verification.
Our primary servers are located in the United States (onshore) for optimal performance.
Use Softaculous in cPanel for 1-click WordPress installation.
In cPanel, go to "MySQL Databases", create a database and user, then assign privileges.
Add to
.htaccess:RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule ^(.*)$ https://%{HTTP_HOST}%{REQUEST_URI} [R=301,L]
Add
php_value memory_limit 512M to your .htaccess file.Billing & Payments
If you paid via PayPal subscription, log in to your PayPal account and cancel the active subscription.
Payments are usually activated automatically after confirmation. If it still shows pending, please allow some time or contact support with your transaction reference.
Overpayments are reviewed case by case. If confirmed, the extra payment may be refunded or applied as a service extension.
Invoices are sent automatically before the due date. Please check your email (including spam) or your client area for existing invoices.
Account & Access
Common reasons include incorrect credentials, IP blocks after multiple failed attempts, or recent password changes.
Yes. You can log in using the server’s direct cPanel URL even if the domain has expired.
Multiple failed login attempts can temporarily block your IP for security reasons. Blocks usually clear automatically after some time.
Hosting Services
This may be caused by DNS issues, IP blocks, expired domains, or application-level errors.
If no files exist on the account for a long period, they may not be present anymore. Customers are responsible for maintaining their own backups.
In some cases, temporary activation may occur. Continued service depends on successful payment confirmation.
WordPress
This can happen if WordPress was installed manually, disk space is full, or the instance was not detected properly.
These errors are commonly related to disk space limits, PHP handler issues, or incompatible plugins.
Hosting support ensures WordPress can run on the server. Fixing website content, plugins, or custom code is the responsibility of the site owner or their developer.
Domains & DNS
The domain must point to the correct nameservers before it can be added. DNS changes may take some time to fully propagate.
Yes. You will need an authorization (EPP) code. Once provided, the transfer can be completed at the new registrar.
Domains expired for an extended period may require premium recovery fees or may no longer be recoverable.
SSL & Security
Free SSL certificates can be issued automatically once the domain points correctly to the server. Renewals are handled automatically when DNS is correct.
Security systems automatically block suspicious activity, such as repeated failed logins.
Cancellations & Termination
You can cancel by stopping automatic payments from your payment provider or requesting cancellation through support.
Unpaid services are automatically suspended and eventually terminated according to the service policy.
General
No. Hosting support focuses on server and service availability. Website development and coding issues must be handled by a web developer.
Customers are responsible for keeping their own backups. Hosting providers may not retain long-term backups for all accounts.
